Info - Shipping & Returns

We are happy to deliver anywhere in Canada, USA and almost anywhere else in the world.

We want you to be happy with your online purchases.

If you have any questions, at any step in the process, please feel free to e-mail or call us at 416-440-1444

 

SHIPPING POLICY 

The Petite Alternative is pleased to offer FREE shipping within Canada on orders over $100.00. All other orders are a $5.00 flat rate.
For shipments within Canada, we offer complimentary shipping via Canada Post and private courier for local deliveries. All orders are shipped via Regular Parcel service and will arrive within 3 to 7 day. Rush orders can be accommodated, just contact us by phone or email us for the cost.
For shipments to the United States, we ship via Canada Post Regular Parcel Service/USPS, and simply charge a flat rate of $10.00 unless your purchase is over $100.00, then it's FREE. Please email us if you require additional help.
         For International shipments, we charge a flat rate of $15.00 CAD to all purchases. There are a few countries that do not offer tracking.Please email us to see if your country is one of these. 
                             

 

RETURN & EXCHANGE POLICY

The Petite Alternative is happy to accept the return of unworn and undamaged product. Should you change your mind for any reason, we will accept returns up to 14 days from purchase. Please ensure that all returned items are sent back in the original, unworn condition, with the original tags attached. Simply request a Return Authorization number (RA#) and we will email you a label, with return address and RA#, to put on the outside of the box. Return shipping fees are the responsibility of the purchaser.
Sale Policy
The Petite Alternative return policy does not apply to sale product. We would be happy to accept the exchange only of unworn, undamaged sale product within 14 days of purchase or provide a credit note (coupon code) for future use. Simply request a Return Authorization number (RA#) and put it on the outside of the box. Return shipping fees are the responsibility of the purchaser. 
Exchanges
There is no charge to exchange an item for a different size. Exchanges are dependent on stock availability. Simply request a Return Authorization number (RA#) and put it on the outside of the box. Return shipping fees are the responsibility of the purchaser. Within Canada, shipping is complimentary on your replacement item.
Condition of Returned Items
All returned items must be unworn, free of perfume, deodorant, stains or pet hair, and in original condition with original tags still attached. We ask that all items returned are neatly folded, to prevent excess wrinkling, and packaged so when we receive the item it is in a resalable state. If, when an item is received back, it is obviously not in it's original condition or has clearly been worn, this item will be returned back to you, without a refund. We are careful to be respectful to our customers through the treatment of the products they buy and hope you will do the same.

         How to Return Your Purchase

For returns within Canada:
  1. Please call us at 416-440-1444 or e-mail to request a Return Authorization number (RA#). Once you have received your RA#, please include a copy of the RA# with your return, on the front of the box.
For USA returns:
  1. Please call us at 1-416-440-1444 or e-mail us to request a Return Authorization number. This must be included with your return. Please include the RA# on the front of the box.
  2. To return your order, we recommend your postal service. Please remember to keep your receipt as proof of mailing in the event of any problems.
For International returns:
  1. Please call us at 1-416-440-1444 or e-mail us to request a Return Authorization number. This must be included with your return on the front of the box.
  2. To return your order, we recommend using UPS. 

     

    SALES TAXES & DUTIES

    • Canadian Orders - We charge the required HST (applied at checkout). We are located in Canada therefore no other charges apply. There are no additional taxes or duties charged on delivery. The price shown at checkout is your final price.

     

    •  US & International Orders - Orders shipped outside Canada are not subject to any sales tax upon checkout. You will be charged sales tax according to your state when the item/items are delivered. If any duty is incurred, you will be charged as well.