Returns & Exchanges
We want you to be happy with your online purchases, just as we do in our store.
- If you have any questions, at any step in the process, please feel free to e-mail or call us at 416-440-1444
- Return Policy
- The Petite Alternative is happy to accept the return of unworn and undamaged product. Should you change your mind for any reason, we will accept returns up to 14 days from purchase. Please ensure that all returned items are sent back in the original, unworn condition, with the original tags attached. The Petite Alternative is pleased to offer complimentary return shipping within Canada. Simply request an Return Authorization number (RA#).
The Petite Alternative return policy does not apply to sale product. We would be happy to accept the exchange only of unworn, undamaged sale product within 14 days of purchase or provide a credit note for future use.
There is no charge to exchange an item for a different size. Exchanges are dependent on stock availability. Simply request a Return Authorization number (RA #). Within Canada, shipping is complimentary on your replacement item.
- Condition of Returned Items
- All returned items must be unworn, free of perfume, deodorant, stains or pet hair, and in original condition with original tags still attached. We ask that all items returned are neatly folded, to prevent excess wrinkling, and packaged so when we receive the item it is in a resalable state. If, when an item is received back, it is obviously not in it's original condition or has clearly been worn, this item will be returned back to you, without a refund. We are careful to be respectful to our customers through the treatment of the products they buy and hope you will do the same.
- For returns within Canada:
- Please call us at 416-440-1444 or e-mail to request a Return Authorization number (RA#). Once you have received your RA#, please include a copy of the RA# with your return on the front of the box.
For USA returns:
- Please call us at 1-416-440-1444 or e-mail us to request a Return Authorization number. This must be included with your return. Please include the RA# on the front of the box.
- To return your order, we recommend your postal service. Please remember to keep your receipt as proof of mailing in the event of any problems.
For International returns:
- Please call us at 1-416-440-1444 or e-mail us to request a Return Authorization number. This must be included with your return on the front of the box.
- To return your order, we recommend using UPS.